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We're in the "Sustaining Success" business.
At SpringBolt, we:
Help you reach your potential through targeted survey research, Find out what your clients, patrons, and employees want, and Partner with you to turn data into action.Based in Lincoln, Nebraska, we design, build, and execute strategic and cost-effective survey and evaluation plans.
We're a small business. Our services are designed for "small" enterprises. Because your business is unique, our research designs are specifically tailored to address your individual objectives.
| What are your goals? How do you measure success? Our research begins and ends with you, and your outcomes, in mind. We conduct surveys, both online and paper-based, leadership feedback, program evaluation, focus groups and more. Our experience comes from working with human resources executives who manage the leadership, employee, and customer performance information for the largest organizations in the world. Let us help you optimize your business performance through our customizable and affordable research services We offer free consultations. Contact Us for information. |
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"Small" Business
The big companies invest millions studying their associates and customers. It's one reason they're big and successful! Small businesses might not have the budget require of large consulting firms, but have just as much to gain from similar research. What perceptions and behaviors are associated with repeat business? Less waste & turnover? More profit! Capitalize on the valuable insight and opinions of those who matter most.
Religious Organization
SpringBolt offers a congregational feedback survey for progressive religious organizations that allows its leaders to gather vitally important feedback on its missions, ministries, outreach programs, social services and more. Let us help you communicate with members and new attendees, and promote the welfare of your spiritual family. Not for Profit
Managing surveys can strain the infrastructure of many not for profit organizations. Let SpringBolt help you gather and analyze information to promote your success, without stressing your employees, your volunteers, or your finances. Cost-effective communication? A tailored Enterprise Feedback survey.Already have data? Custom Analysis plan.Ready to grow? Program Evaluation is a must.
Restaurant
Years of research suggest that guests who receive premium customer service are more often likely to return. SpringBolt's Customer Service Survey will identify both strengths and weaknesses in your service model by relying on the feedback of the customer themselves. Customer attitudes may be captured via self-report survey and/or by gratuity-to-bill ratios. Merge customer satisfaction data with employee engagement data, and unlock your company's vast potential. This design can identify the employee behaviors and perceptions that are related to higher customer satisfaction, and develop ways to promote them among your staff. Manufacturer
Satisfied employees are more conscientious employees, as evidenced by fewer accidents, less waste, and greater productivity. Find out what makes them 'tick'. Ask them for feedback on company policies, leadership styles and communication methods. Your employees are your most valuable asset. Give them a voice. With SpringBolt's custom survey and analysis, we can help you to influence more positive outcomes, expertly and inexpensively. Medical Practice
Your goal as a health care professional is to promote your patient's health and wellbeing. To ensure efficiency and consistency, health care facilities must listen to employees as well as to patients. SpringBolt helps you explore communication styles, training implementation, and service strategies so that your practice can continue to be the primary choice among your patients. We'll draw the connection between employee attitudes and patient satisfaction, and determine how to drive positive change in both. Team Manager
People are often tasked to run surveys for their organization. They need a survey, of some kind to measure some thing. They have a tight budget, and don't know where to get started. Too often, these folks go to a web service, conduct a survey on their own, without independence, and end up right where they started when they're finished. SpringBolt offers a free consultation with you on how best to address your objectives. Give us a call. State Program
Our research and consulting expertise extends beyond the the corporate world and well into the realm of academia, policy work, and program evaluation Our careers have taken us though the realm of health care, labor and economics, criminal justice and a variety of social services. Whether you need a survey, interviews or focus groups, or inferential data analysis, our experience and expertise will ensure your selection of SpringBolt as a local partner is successful. |
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SpringBolt services are designed for sustaining your success.
Whether we're delivering employee surveys, conducting service quality analysis, or presenting our findings to your organization's stakeholders - it's all done with your outcomes in mind. Browse our services and consider how a quality analysis plan can help your bottom line. We are always available for free initial consultations, so don't hesitate to give us a ring.  Survey
SpringBolt Survey has it all! Professionally developed Custom Content Launch in days of a free initial consultation Completely customizable "look and feel" Open administration period Extremely flexible question-construction Link from your site & redirect respondents Results reporting to fit your schedule No Internet Connection? Webless Solutions. After-survey Model Action Plans.
Survey
The completely customizable look and feel of the online survey complements its flexible question-construction and branching capabilities.Within days, of a free initial consultation, your target population can link to your survey from your website! When they submit their responses, we'll redirect them anywhere you designate. Not a bad way to market messages, new products or offer discounts. We can help to drive response rates, too. Model Action Plans (MAPS)
What good is a survey, or exit-interviews, or Mystery-shoppers if you don't "do" anything with the data.Enhance, stop, change or maintain - data-driven action-planning is your best bet on business improvement. Our consultants will work with you to develop simple-yet-meaningful strategies to continue your success. Custom Content
Asking questions isn't nearly as important as asking the right questions. No one knows your business as well as you do. You know what to ask, and we know how. That's our approach. Conduct content development forums Interview stakeholders Draft an instrument Test questions on a sample Make edits to finalize and Launch your survey!What are you waiting for? Respondent Redirection
We've worked to get the respondent to your survey. Now, direct them to your next message,or offer. Reward them with a printable coupon Target messages based on responses Show them your newest products Direct them to your website Or any site on the web!Increase traffic while learning from your effort. Not bad. Targeted Response
There are a variety of ways we can drive people to your survey instrument.We develop and implement strategic communication plans customized for your organization to help socailize the importance of data collection efforts. For on-site customer or employee surveys, we can bring the survey to them - by paper, or Communication Station. We help create signage, posters and table tents. We even make phone calls! Webless Solutions
If you have no internet connection on site, we'll design a fully-branded paper instrument. Or, we can bring our Communication Station to you - our laptops and network connections.Get quality data. Save time by avoiding manual data entry. Promote the professional image that you want to for your customers and associates. We'll even staff it and ensure Targeted, quality response!  Custom Analysis
We design and execute both simple and complex analysis programs - from data collection through results presentation.Already have data? Want a second analyst's opinion? SpringBolt will define a custom analysis to suit you, or work with you to confirm your findings. We have rich experience working with some of the largest and most complex organizational data in the world. Linkage/Outcome Research
Linking business outcomes to survey results is what we do. It's all we do. Otherwise you're left with a lot of "nice to knows" rather than actionable information.If you work with a consultant whose survey's design fails to merge with your measureable, organizational objectives, then here's a piece of free advice: Call SpringBolt for a free consultation. Statistical Know-How
Our associates have deep expertise working with high-level inferential statistics, from structural equations to complex sampling, non-parametric methods and more.We excel at making the complex simple. We let data drive our conclusions, and present results in a way that is easy for all to understand. Qualitative Data
It's usually a good idea to allow customers and employees to express themselves in their own words. Whether on a survey, or during an interview, open-ended information can provide necessary color and lead to valuable conclusions.At SpringBolt, we will summarize and present themes and subthemes containined in open-ended responses, and relate them to your numerical results. Your clients have good ideas. We help you listen to what they have to say.  Structured Interviews
Improvement in interviewing - whether hiring employees or welcoming new members - can mean immediate returns for any enterprise.
Why not learn from: Pre-hire candidate assessments Onboarding and training programs Employee exit or member cancellations Survey content development Targeted survey follow-up and action Pre-Hire Assessments
A structured interview platform can be the difference between hiring the right candidate, and hiring the first candidate.
Interview techniques that separate the bad from the good will mean immediate returns for an enterprise. We design and conduct them; we'll even train your staff. Onboarding Quality
Now that you've invested in advertising, sourcing, interviewing and hiring your new employee, shouldn't we make sure that they get everything they need to the job?
Onboarding new associates remains one of the most overlooked parts of the employee experience. Let them hit the ground running. Let us help you find the best way. Exit or Cancellation Interviews
Commonly overlooked, the turnover process can be greatly enhanced with little investment.
Whether an employee has resigned, or a customer is moving to a competitor, you owe it to yourself to thoroughly understand why. People leave organizations for a variety of reasons. But, what if those are reasons you can resolve. Think of the time and money you've invested. Make sure their reason is one you can live with. Focus Groups
Let SpringBolt conduct, record and analyze your focus groups.Scheduling alone can drain your time resources. Not to mention that comparable question construction, recording, transcribing and making sense of all that qualitative data requires significant effort. Whether you are exploring the effectiveness of your products, a new advertising campaign, or the internal communication of your company values, having an external and independent partner is paramount to high-quality results. We can help.  Employee Performance SurveyAn Employee Performance Survey is inexpensive and invaluable. Why not encourage communication with those who know your front-line business best? Consider: It's anonymous or attributed Designed to link Employees to Customers Open-ended administration date Results are reported to fit your schedule Efficient, Important and AffordableLearn more about our Survey Services
 Customer Committment SurveyWith custom design, we measure what delights your patrons, and more importantly what employee perceptions and behaviors keep them coming back. Consider: Aligned employee and customer responses Open-ended administration date Results reporting to fit your scheduleHow many returning customers will make the investment worthwhile? Those whose opinions you most value, your customers, are waiting to be heard. Learn more about our Survey Services
 Patient Engagement SurveyEngaged patients are healthier patients. Moving them beyond simple satisfaction will promote their well-being, as well as that of your practice. When employee attitudes and patient's perceptions are aligned, you'll see more refferals and greater success. Your patients have a lot of healthcare options. Show them you care enough to ask. Learn more about our Survey Services
 Well Congregation SurveySome consulting organizations would have a you start with an "off-the-shelf" survey instrument. At SpringBolt, we think the most important part of a survey is in its design. We work with you to build a communication instrument that is uniquely tailored to your conregational family. It would be our pleasure to partner with you. Learn more about our Survey Services
 Program EvaluationA program's evaluation component is the most valuable and too often, the most conspicously absent aspect of program implementation. How effective is it? Could it be better? In what ways can it be improved? Truthfully, if there isn't an evaluation component that feeds program improvement, the program is simply not all it could be. Many funding agencies require evaluation as part of program planning. Think of helping one more person, or saving a sum of money through gained efficiencies. Independent & unbiased evaluation may be the best way to promote your program's success. We can help.  Leadership Focus
It is sometimes difficult for organizational leaders to get unbiased information about how things are running.
It's often more difficult for them to get feedback about themselves. Let SpringBolt design a custom leadership feedack system that aligns leaders and their teams, their vision to execution. 360°Feedback
360°Feedback, or multirater feedback, is performance data collected from "all around" a leader or employee.
Consider how powerful information gathered from peers, subordinates, supervisors, and internal and external customers might be when used to: Assess training and development needs Provide the basis succession planning Identify who's ready for promotion Allocate pay increases
Let SpringBolt help develop your unique leadership competency-model so that all levels of your organization are aligned. Compliance
Sometimes, you need to know if your managers and employees are following the guidelines you've set down for them.
Other times, their is a legal issue that requires you to demonstrate that your managers are in total compliance. SpringBolt will design a custom solution to fit all of your information and feedback needs. |
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We're a small business and we know what it's like.
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The "big" companies invest heavily in collecting and interpreting data relating to the human element of their enterprises. And they do it because they rightly expect significant return on the investment. It's part of the reason they're big! They study, learn and implement innvovative strategies to address ever-changing demands and requirements of their stakeholders. | ||||
| The largest investment an organization makes is what it spends on the people who work in it. Finding them, hiring them, training them, and paying them is more than just the cost of doing business. It's an investment in stability and the promise of future success. "Small" organizations are too often unable to maintenance that investment to its fullest extent, due to the cost of consulting, internal infrastructure or know how. That's a problem we can help to solve. And we can help level the playing field. Whether you are interested in the opinions of employees or patrons, we believe that the "small" business, the non-profit, and the religious organization can greatly benefit from independent research. We believe in it. We make organizational consulting accessible to the small enterprise by bringing the expertise and professionalism of the larger consulting firms to you at a cost you can afford. Please contact SpringBolt for information. |
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What is independence? SpringBolt enables the "small" enterprise to conduct independent, unbiased research efficiently and cost-effectively. One primary function of SpringBolt is to serve as an independent evaluator. We carefully consider practicalities, ensure representative data and even staff on-site Communication Stations for targeted administrations. Better quality is our offer, and actionable results is what you get! Often, organizations forego third-party involvement with "human resources" activities, whether employee or client related, choosing instead to utilize internal resources. This decision usually turns on cost. But, it soon becomes apparent that the time required to do it right is expensive. So faster becomes better, and quality suffers. Or worse, you never get started at all. Not only are you short-changed, but so are your staff or your patrons. And here's a newsflash: They can tell. At SpringBolt, we've solved this problem. We are professional survey consultants who offer affordable, local service and quality delivery is our guarantee. You and your human resources will be impressed. |
| What is Independence? | Reducing Bias | Data Quality | Sound Design | Constructive Criticism |
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Reducing Bias Bias has a way of creeping into research. It's not the deliberate mischaracterization of findings, or the creation of self-serving survey questions. Actually, it's typically unintentional, yet remains an ever-present threat to quality. Consider a patient engagement survey administered by a clinic's office manager. The intention of the survey is to utilize patient feedback to improve service models - aid efficiency, reduce cost, maintain patient retention, increase referrals and most of all improve the quality of care. When the patients' needs have all been seen to, the office manager will encourage the patient to provide feedback. But, when the office gets busy, the survey is the last thing on anyone's mind. And the harder it is to meet patient needs, the less satisfied they become. These are precisely the patients we want to survey, so that they can help us to solve our problems. Only, the clinic's director won't know anything about how they feel - until they decide to place their care in the hands of a better provider. Though well-intended, this biased design serves not only to undercut the quality of data, but the patient's care as well. |
| What is Independence? | Reducing Bias | Data Quality | Sound Design | Constructive Criticism |
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Data Quality Chief among the threats to maintaining data quality are your stakeholders themselves! It's true. Consider the competing demands placed on any organizational research. You want greater success, more clients, bigger accounts. Your stakeholders want a better experience, to develop and grow with your organization. Achieving your objectives depends on helping them to achieve theirs. This confluence of demand has a way of corrupting interpretation right off the bat. High ratings are used to maintain the status quo. Low metrics are often explained away. What drives the high and the low rating should be the focus of interpretation, so tey can be enhanced or addressed. Having an independent voice aid interpretation, offer suggestions for after-survey action is invaluable. SpringBolt has deep experience presenting survey data scientifically, tactfully and usefully, maintaining the quality of data from collection through after action-implementation. Check out our MAPS (Model Action Plans) for more information. |
| What is Independence? | Reducing Bias | Data Quality | Sound Design | Constructive Criticism |
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Sound Design Successful analysis is dependent upon the quality of data collected. You know your business best. And if you designed a survey, the instrument would reflect what you know. But, the reason to conduct research is to find out what you don't know. An independent perpective can help you to see your business in a new light. Too often, organizations undertake a research project at considerable expense, only to confirm what they knew before they started. Customers like low prices and high quality. More dedicated associates waste less time and exhibit less turnover. Do we need a study to tell us that? Instead, consider a study to help understand how to promote the perception of better service, or dedication among associates. One classic limitation of satisfaction surveys is that the responses too often come from those who were delighted, or those who were disappointed. In truth, we need more data from the "typical" employee or customer. Our Communication Stations, staffed by SpringBolt associates, can offer just the opportunity to gather the information you need. |
| What is Independence? | Reducing Bias | Data Quality | Sound Design | Constructive Criticism |
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Constructive Criticism Criticism is so valuable, yet so rare in most organizations. Consider organizational feedback, from employee surveys to exit interviews. Most would agree that it's valuable; many would argue it's neccessity. Leaders must learn from employees and patrons in order to maintain or improve service. Therefore, stakeholders must feel free to honestly express their ideas, opinions, and criticisms. Would you offer valuable constructive criticism to your co-workers, or your boss, freely and openly? Let the data support your message; let us deliver it. Beginning with your outcomes in mind, we directly address the questions you want answered. As an independent evaluator, we offer you stark, reliable and constructive interpretation, analysis and presentation with the highest degree of professionalism and integrity. Give us a ring and take advantage of a free consultation. Why wouldn't you get started today? |
| What is Independence? | Reducing Bias | Data Quality | Sound Design | Constructive Criticism |
| SpringBolt offers a free initial consultation to those interested in applying research efforts to their enterprise. | ||
| We've worked with professional in large human resources organizations from all over the world, in virtually every major industry. A survey may be the best way for you to collect the data necessary to answer the questions you have. But it may not be. And we'll tell you so, even if it means that we don't get your business. We will happily evaluate your questions, the terrain of available data, and give you our best recommendation on how to proceed. |  | |
| Over the phone, or over coffee - let's schedule it now. | ||
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springbolt Survey & Consulting, Inc. 3420 wildbriar lane lincoln, ne 68516 402-730-3782 david.weisser@springboltconsulting.com 
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